karl_lembke (karl_lembke) wrote,

Most irritating...

After my copy of the "Shoggoth on the Roof" soundtrack disappeared (following the six-car pile-up on the Grapevine),  I finally decided to track down a vendor and buy a replacement copy.  I made the purchase over the vendor's website on June 10.

On August 2, I contacted them to find out when I could expect to receive it.  I was told it was mailed on June 12, but the Post Awful had no record of delivery -- they'd submit an inquiry.

Well, I've been giving them room to work -- I've sent two e-mails asking for a status report.

Just now, I sent an e-mail asking if anyone else carries the CD.

Unfortunately, payment was made with a debit card, so I don't have the ability to dispute the charge.  (Would I have that ability after more than three months, merely because I haven't received the product yet?)  

I can understand not wanting to spend money on a possible duplicate shipment, but maybe someone ought to sit these people down and introduce them to the concept of "customer good will".

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment