On August 2, I contacted them to find out when I could expect to receive it. I was told it was mailed on June 12, but the Post Awful had no record of delivery -- they'd submit an inquiry.
Well, I've been giving them room to work -- I've sent two e-mails asking for a status report.
Just now, I sent an e-mail asking if anyone else carries the CD.
Unfortunately, payment was made with a debit card, so I don't have the ability to dispute the charge. (Would I have that ability after more than three months, merely because I haven't received the product yet?)
I can understand not wanting to spend money on a possible duplicate shipment, but maybe someone ought to sit these people down and introduce them to the concept of "customer good will".